REASONABLE ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL EXAM PRICE - VALID ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL EXAM SIMS

Reasonable ITIL-4-Specialist-Monitor-Support-Fulfil Exam Price - Valid ITIL-4-Specialist-Monitor-Support-Fulfil Exam Sims

Reasonable ITIL-4-Specialist-Monitor-Support-Fulfil Exam Price - Valid ITIL-4-Specialist-Monitor-Support-Fulfil Exam Sims

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Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Syllabus Topics:

TopicDetails
Topic 1
  • Monitor and Event Management: This section of the exam assesses the competencies of IT operations managers and service desk staff, focusing on the fundamentals and applications of IT service monitoring and event handling. It examines the implementation of robust monitoring systems.
Topic 2
  • Service Request Management: This section of the exam appraises the abilities of IT fulfillment teams to focus on the streamlined processing of service requests. It explores creating and administering service request catalogs and tactics to enhance user satisfaction.
Topic 3
  • Introduction to Monitor, Support, Fulfil: This section of the exam evaluates the capabilities of IT service management experts and explores the core concepts of Monitor, Support, and Fulfil value chain activities in the ITIL 4 framework.
Topic 4
  • Problem Management: This section of the exam evaluates the skills of IT service managers and analysts, addressing both anticipatory and responsive facets of problem management.
Topic 5
  • Incident Management: This section of the exam gauges the proficiency of incident managers and support personnel, encompassing the entire lifecycle of incident management from initial detection to final resolution.

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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which of the following describes the purpose of the service desk practice desk practice?

  • A. To minimize the negative impact of incidents by restoring normal service operation as quickly possible
  • B. To systematically observe services and service components, and record and report selected changes of state
  • C. To ensure that the demand tor incident resolution and service requests is captured
  • D. To reduce the likelihood and impact of incidents by Identifying, actual and potential causes of incidents

Answer: C

Explanation:
The primary purpose of the service desk practice, according to ITIL 4, is to capture demand for incident resolution and service requests. The service desk acts as the communication point for IT users, ensuring that their issues and requests are recorded and handled. This function is critical for maintaining service quality and efficiency, as it allows the organization to quickly respond to incidents and ensure user needs are met.
Option B descres the purpose of incident management, not the service desk.
Option C refers to problem management, which focuses on identifying and reducing potential causes of incidents.
Option D describes monitoring and event management, which involves systematically observing services and components.


NEW QUESTION # 26
Which practice capability level indicates that the service desk practice achieves its purpose through a basic set of activities?

  • A. Level 2
  • B. Level 3
  • C. Level 1
  • D. Level 4

Answer: C

Explanation:
At Capability Level 1, a practice is considered to achieve its purpose through a basic set of activities. For the service desk, this means it meets its essential goal of managing service requests and incidents but may not yet include more advanced or optimized processes.


NEW QUESTION # 27
An organization is implement a new service configuration management system.
How will monitoring and event management practice benefit from it?

  • A. The system will help to manage tasks
  • B. The system will support practice measurement and reporting
  • C. The system will support event correlation
  • D. The system will support collaboration between teams

Answer: C

Explanation:
In ITIL 4, a Service Configuration Management System (CMS) contains information about configuration items (CIs) and their relationships. This data is crucial for the Monitoring and Event Management practice, particularly for supporting event correlation, which involves linking events to the configuration items affected by those events.
Event Correlation (Answer B - Correct): The CMS provides detailed information about the relationships between different CIs, which can be used to correlate events. For example, if multiple components fail, the system can help identify how these failures are connected. This capability helps reduce noise from redundant alerts and enables faster identification of the root cause of incidents.
Collaboration Between Teams (Answer A - Incorrect): While a CMS can help with collaboration by providing shared access to information, this is not the primary benefit for the Monitoring and Event Management practice.
Task Management (Answer C - Incorrect): A CMS is primarily used to store information about configuration items, not to manage tasks. Task management would be handled by other tools like project management or IT service management platforms.
Practice Measurement and Reporting (Answer D - Incorrect): Although a CMS can contribute to reporting, this is not its primary role in supporting the Monitoring and Event Management practice.
ITIL 4 Reference:
Monitoring and Event Management Practice: Event correlation is a key capability for managing incidents and preventing outages, which is enhanced by the detailed data stored in a CMS.


NEW QUESTION # 28
An organization's service desk practice has a dedicated team of skilled agents that effectively interacts with other teams and practices. What capability level does this indicate?

  • A. Level 3
  • B. Level 2
  • C. Level 1
  • D. Level 4

Answer: A

Explanation:
Capability levels in ITIL describe how well a practice is structured and integrated within an organization. For the service desk practice, the capabilities range from ad-hoc (Level 1) to highly optimized and continually improving (Level 4).
Level 1 (Initial): The practice is informal, unstructured, and inconsistent.
Level 2 (Basic): The practice starts to systematically achieve its purpose but may lack refinement.
Level 3 (Defined and Organized): The practice is well-defined, with clear roles and responsibilities. There is effective collaboration with other teams, and the practice operates in a coordinated and organized manner, which aligns with the description provided in the question.
Level 4 (Optimized and Continually Improving): The practice not only achieves its purpose but is continually optimized.
Since the question mentions a "dedicated team of skilled agents" that "effectively interacts with other teams and practices," this suggests a well-defined and organized level, which corresponds to Level 3 (Defined and Organized).


NEW QUESTION # 29
How can partners and suppliers support the 'service desk' practice?

  • A. By outsourcing the development of IT services
  • B. By reducing the need to customize the IT services
  • C. By providing problem management tools
  • D. By advising on how to build the team and implement an information system

Answer: D

Explanation:
Partners and suppliers in ITIL 4 play a significant role in supporting service management practices, including the service desk. The key is understanding how they can complement and enhance service operations through their expertise and resources.
A . By reducing the need to customize the IT services: This option relates more to service design or service development. It doesn't specifically align with how partners and suppliers would support the operational and communication-focused aspects of the service desk.
B . By advising on how to build the team and implement an information system (Correct Answer): Partners and suppliers often provide expertise in areas such as team structuring, system implementation, and best practices. In the context of the service desk, external expertise can be invaluable in setting up effective service desk operations, selecting and implementing tools for managing communication, and ensuring smooth integration with other IT operations.
C . By providing problem management tools: While problem management tools are valuable, they are more directly aligned with the problem management practice rather than supporting the service desk. The service desk focuses on communication, incident capture, and request management.
D . By outsourcing the development of IT services: Outsourcing the development of IT services is more aligned with service delivery and design. While external service providers may offer support for technical services, this does not directly support the service desk's operational focus.
Therefore, B is the correct answer as it clearly reflects how partners and suppliers can support the service desk practice through advice on team building and systems implementation.


NEW QUESTION # 30
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